What Is a WhatsApp Chatbot?
A WhatsApp chatbot automatically replies to messages based on keywords or message triggers. When a customer sends "price" or "cost", the bot instantly replies with your pricing. When they send "hi", the bot sends a welcome message with your menu options. No human needed — 24/7.
Three Types of Chatbots You Can Build in Watarang
1. Keyword Trigger Bot
When customer sends a specific word (e.g., "book", "price", "hours"), the bot replies with a pre-set message. Good for: FAQ automation, pricing info, business hours.
2. Greeting Bot
Fires when someone messages for the first time or sends "hi"/"hello". Replies with a welcome menu: "Reply 1 for Pricing, 2 for Appointments, 3 to speak with staff."
3. Any Message Bot
Fires for any incoming message outside business hours. "Thanks for messaging! Our team is available 9 AM–7 PM. We'll reply first thing in the morning."
Setting Up Your First Chatbot in 10 Minutes
- Go to Chatbots in your Watarang dashboard
- Click New Chatbot
- Choose trigger type: Keyword / Greeting / Any Message
- If Keyword: type your trigger words (e.g., "price, cost, how much")
- Write your reply message
- Add optional buttons for customers to navigate further
- Enable and save
Real Examples That Work
Clinic: Keyword "appointment" → "Book your appointment here: [link]. Our next available slot is [date]."
Restaurant: Keyword "menu" → Sends menu image + "Order now on Swiggy: [link]"
D2C brand: Keyword "track" → "Track your order here: [link]. Enter your phone number to see your latest order status."
Start your free trial at Watarang — ₹999/month, setup in 10 minutes.